Client Expert Competencies
Learn what it takes to be a Client Expert in your business,
Service Description
Target Audience: Sales Professionals, Client Relationship Managers, and Customer Success Teams Overview: The Client Expert Competency Framework Workshop from EngageX fine-tunes the core competencies essential for mastering client interactions and driving sales success. Focused on the transformative principles from "CEO-Led Sales," this workshop is designed to cultivate the three fundamental competencies every Client Expert should embody: Brand Advocate, Investigator, and Team Player. Key Features: Brand Advocacy Training: Learn how to effectively represent and promote your organization’s values and solutions, enhancing brand perception and trust among clients. Investigative Skills Development: Master the art of gathering critical information, understanding client needs, and identifying key business opportunities through strategic questioning and analysis. Team Collaboration Enhancement: Enhance teamwork skills to ensure seamless integration and support across departments, fostering a unified approach to client management. Outcomes: Elevated Client Engagement: Equip your team with the ability to advocate, investigate, and collaborate effectively, leading to deeper client relationships and increased trust. Improved Problem Solving: Enable Client Experts to identify and address client needs more accurately and creatively, boosting client satisfaction and loyalty. Strengthened Team Dynamics: Foster a collaborative culture that enhances internal cooperation and external client interactions, driving overall business success. Why EngageX? EngageX’s Client Expert Competency Framework Workshop empowers your team to excel in critical client-facing roles, transforming them into champions of your brand, investigators of opportunities, and exemplary team players. Through targeted training and practical exercises, your team will leave better prepared to engage clients effectively, enhancing both client satisfaction and business outcomes. Catering provided - please specify any dietary requirements in our booking form.
Cancellation Policy
General Advice: Consider if the advice you have been given in this workshop is right for you. Cancellation Policy: Cancellations made more than 15 days before the workshop date will receive a full refund. Cancellations made between 7-15 days before the workshop date will incur a 50% cancellation fee. Cancellations made less than 7 days before the workshop date will not be eligible for a refund.